Brief and project description
An AI voice agent that answers parts, specs, price and stock questions—trained on the full catalog, live inventory and product data, with seamless human handoff.
We deployed a production-grade phone agent that understands customer requests, searches the online catalog, checks real-time stock and pricing, and responds instantly. When a case falls outside guardrails, it escalates to a human agent with conversation context.
Result: consistent service, freed staff-hours, and phones no longer saturated.
Outcome
Handled ~80% of inbound calls autonomously; freed ~6 staff-hours/day previously spent on phone support; consistent, normalized service quality across peak hours.
What we shipped
Voice AI agent integrated with telephony (SIP/VoIP), catalog/KB, pricing & live inventory, and ticketing/CRM for escalations.
How we measured
Containment rate, AHT, FCR, escalation rate, CSAT; plus uptime and accuracy on product/stock lookups.
Quote
“Phones stopped clogging. The AI handles routine questions reliably and hands tricky ones to our team with context.” - Operations Lead, E-commerce Parts