Designed for parts wholesalers: it handles price, stock, fitment and logistics queries, on any channel and in any language.
For parts wholesalers • Integrated with your ERP/DMS and technical catalogues • Answers in under 5 seconds • Average ROI in 3–4 months • Full GDPR compliance
PartsDesk serves your customers across all channels (email, WhatsApp, chat, web) and in multiple languages, resolving questions instantly even when your team is busy or outside working hours.
The agent queries your ERP/DMS, technical catalogues and price lists to provide price, availability, correct reference, equivalent alternatives and even order creation in a single interaction, without human intervention.
Up to 70% fewer enquiries handled by humans, over 30% more opportunities processed, and fewer errors in orders and returns thanks to answers based only on verified sources.
Had two people spending 10 hours a day answering enquiries. Three months after implementing PartsDesk, they only spend 40 minutes a day.
We’ve massively reduced reference errors and returns thanks to the AI agent.
Our sales team now spends their time selling, not searching for references in the ERP.
PartsDesk replies 24/7 on WhatsApp and email; our customers feel we’re always there.
PartsDesk makes better use of our technical catalogues than many new employees in their first months.
The best thing is that it integrated with our DMS without changing anything in how we work.
Our international customers now get answers in their own language, with the same technical accuracy.
With PartsDesk we went from taking minutes to seconds for each price and stock enquiry.
We recovered the investment in just a few months thanks to the time savings and increased sales.
We used to spend minutes on each enquiry. Now the AI agent replies instantly and our sales reps can focus on selling.
It’s like having a senior salesperson who never gets tired and always has the full catalogue in their head.
With PartsDesk we’ve reduced support costs and improved response times at the same time. It’s one of the few projects that has clearly paid for itself in just a few months.
What is PartsDesk and who is it for?
PartsDesk is a specialised AI agent for parts wholesalers and distributors. It handles enquiries from customers and internal teams about price, stock, fitment, alternative references, delivery times and shipping conditions, replying in seconds and in multiple languages.
It’s designed for companies managing a high volume of daily enquiries by phone, email, WhatsApp, web chat or B2B portals, and working with ERPs/DMS, technical catalogues and complex product databases. Instead of being a generic chatbot, PartsDesk adapts to your way of working and integrates with your systems, becoming a real extension of your sales and customer service teams.
What types of enquiries can PartsDesk handle?
PartsDesk is designed to cover the three main types of enquiries a parts wholesaler receives:
Transactional enquiries: price, stock, discounts, commercial conditions, order creation or modification.
Technical enquiries: fitment by licence plate, VIN, model or version; equivalent references; alternative brands; related parts.
Operational enquiries: opening hours, delivery areas, lead times, order status, returns, required documentation, etc.
The agent can read the customer’s request (even if it’s poorly structured), query your ERP/DMS, technical catalogues and price lists, and return a complete answer: correct reference, availability, price and conditions. In many cases it can complete the flow and leave the order ready in the system without human intervention, always within the rules and limits you define.
How does PartsDesk integrate with my ERP and catalogues?
PartsDesk integrates via APIs, custom connectors and automation workflows that orchestrate information between your ERP/DMS, technical catalogues, price lists and internal knowledge bases. You don’t need to change software or rebuild your stack: the agent works on top of the data you already use every day.
During implementation, we define which systems are involved (for example ERP, technical catalogue, CRM, support platform) and what operations the agent can perform in each one: query, suggest, propose references, generate draft orders, etc. We also configure security controls, access permissions and traceability, so you can always see what data the agent consulted, what answer it gave and based on which source.
All of this is aligned with your security policies and regulations such as GDPR.
What results have other wholesalers achieved with PartsDesk?
Wholesalers that have implemented PartsDesk usually see clear results after just a few weeks of real use. Typical indicators include:
Up to 70% reduction in enquiries handled manually by the team.
Over 30% increase in opportunities actually processed (fewer enquiries lost due to overload).
Answers in under 5 seconds, even when several systems are involved (ERP, catalogues, price lists).
Average ROI in 3–4 months, combining time savings, fewer errors and more closed sales.
Beyond the numbers, many customers highlight that their sales and support teams get hours back for higher-value tasks: better advising customers, following up, closing deals or developing new accounts, instead of spending the day looking up references or copying data between systems.
How long does it take to get PartsDesk into production?
Implementation time depends on the number of systems to integrate and the initial scope, but most PartsDesk projects are completed in 2 to 6 weeks.
The process usually follows these stages:
Analysis and design: we map your service flows, enquiry types, systems involved and success metrics (times, volume, errors, etc.).
Pilot with real data: we configure an initial functional agent, connected to your ERP/DMS and catalogues, and test it in a controlled environment or with a customer segment.
Impact validation: we measure autonomous resolution, answer quality, time savings and satisfaction, tuning rules and limits.
Roll-out and scaling: once ROI is validated, we extend PartsDesk to more channels, more enquiry types and more teams, with continuous monitoring.
The goal is not a long, abstract project, but a fast implementation with visible results, always maintaining security, traceability and control on your side.